We understand that customer relationship management is the key to any successful e-commerce or retail business model, and we recognise in today’s competitive market that providing that extra attention to detail can make all the difference.
Our CRM solution has been designed to help you to target your marketing approaches and increase sales as a result.
Create detailed Reports & Dashboards
Effective communication has been proven to support return custom and our software makes use of sales analysis
And rigorous contact tagging systems so you can reach your target audience succulently and successfully, as well as growing your sales volume by attracting potential customers, all through directed marketing campaigns.
As well as this our integration will allow you to tailor your service to specific customers.
We recognise that no two sales are the same and our software will detect patterns in successful transactions allowing you to coordinate your sales model. Through our interface all of your customers can be tracked and contacted in next to no time at all, allowing you to offer promotions and offers perfect for every individual customer. We aim to streamline your sales and help you identify any areas within your business model that may need improving.
Interaction and Collaboration
With Zest ERP, you’re able to log all order history, customer communications and customer related activities all in one place, making them easy to be referenced at any given time.
This ensures a professional and uninterrupted line of communication with customers is established and maintained, as well as providing a detailed account of each individual sales history. We also understand the importance of effective team work and communication within the workplace. Our integrated CRM system will synchronise all customer contact into one interface, such as emails, customer requests and queries and the status of replaced or returned items. Ensuring no miscommunication can occur and you deliver a consistently high level of professionalism. All staff members can access the same information, updated and maintained in real time.